Your Email Address
Emails from the booking system come from your domain name.
You can find out what that domain name is via Site config EMAIL_DOMAIN.
That means that replies and bounces will go back to the sender address within the club’s domain. You may have paid mailboxes such as bookings@{your domain} or you may be using a free mail service such as gmail. Here’s how we recommend you do it.
Use gmail addresses such as {club name}.bookings@gmail.com. The following steps are optional:
- turn on 2-factor authentication for the google account. Use text message to get the confirmation key, then we recommend using the Google Authenticator app after you get past the initial steps. Initially Google will send you a text message, but the authenticator app is more flexible. You can install it on multiple devices, as the Google app will sync between your devices.
- Turn on outbound aliasing using https://support.google.com/domains/answer/9437157?hl=en so emails coming from your gmail will appear to come from the address used by the booking system. Ignore the link about turning on mail forwarding, we do the mail forwarding on our mail server for you. Make sure if you copy and paste the 16 digit code that you don’t include any spaces, or type it in by hand to be sure.
- When you send an email, choose the sender address using the drop-down in the From field.
Advantages:
Save money by not paying for mailboxes.
No limit to the number of addresses within your domain.
Your gmail account retains a history of all emails sent and received, so you aren’t depending on an office bearer’s private email account.
Mail Forwarding
If we manage your domain name then we can provide forwarding so that emails sent to the club’s domain end up in your gmail inbox. You can edit the forwarding addresses and create new addresses via your Booking Service admin menu -> admin -> Email Forwarding. Changes can take up to 5 minutes to take effect.
Contact us to have your email forwarding set up.
We use SRS forwarding which avoids being mis-classified as spam. (So does gmail when you send email using the alias).