Your Email Address

Emails from the booking system come from your domain name.

You can find out what that domain name is via Site config EMAIL_DOMAIN.

That means that replies and bounces will go back to the sender address within the club’s domain. You may have paid mailboxes such as bookings@{your domain} or you may be using a free mail service such as gmail. Here’s how we recommend you do it.

Use gmail addresses such as {club name}.bookings@gmail.com. The following steps are optional:

  • Turn on outbound aliasing using https://support.google.com/domains/answer/9437157?hl=en so emails coming from your gmail will appear to come from the address used by the booking system.
  • turn on 2-factor authentication for the google account. We recommend using the Google Authenticator app after you get past the initial steps. Initially Google will send you a text message, but the authenticator app is more flexible. You can install it on multiple devices, so long as you have them all present and capture the barcode on all of them at the start.
  • Follow the support link above.
  • When you send an email, choose the sender address using the drop-down in the From field.

Advantages:

Save money by not paying for mailboxes.

No limit to the number of addresses within your domain.

Your gmail account retains a history of all emails sent and received, so you aren’t depending on an office bearer’s private email account.

Mail Forwarding

If we manage your domain name then we can provide forwarding so that emails sent to the club’s domain end up in your gmail inbox. You can edit the forwarding addresses and create new addresses via your Booking Service admin menu -> admin -> Email Forwarding. Changes can take up to 5 minutes to take effect.

Contact us to have your email forwarding set up.

We use SRS forwarding which avoids being mis-classified as spam. (So does gmail when you send email using the alias).