Tokens are substituted into emails, depending on context.

Two types of token:

You can type a token in directly, or select a token from the tokens drop-down above the edit area. Select it then click on “insert”.

Configuration Items

Expressed as #token_name#. The token_name is found in Site Config and substituted. These tokens are always substituted when you send a test email, as they don’t need any context. Site Config tokens are substituted recursively.

A limited selection of the most commonly used Site Config items are listed in the tokens drop-down selector, but you can use any Site Config item as a token.

Data Record Items

Expressed as %token_name%. Depending on the type of email a range of tokens is available. All available Data Record tokens are shown in the tokens selector above the edit area.

Types of emails: